CELESSE.CO/SUPPORT is how every Celesse charge appears on card and bank statements. Celesse is an astrology web app sold by Alvin AI Studio LLC, and payments are processed by Stripe.
Check these first
- Was it a renewal? Subscriptions renew automatically. The 1-month plan renews every 4 weeks.
- Did a trial or an introductory price end? For example a 7-day trial at $4.99, then $24.99 every 4 weeks, or $12.99 for the first 4 weeks, then $24.99.
- Was it an extra? Soulmate Sketch, Palm Reading and credit packs are separate one-time charges.
- Did someone else use your card? A partner or family member may have taken our quiz.
- Is it a temporary hold? Some banks show an authorisation that disappears later.
Still not sure? Contact us first. Email support@celesse.co with the charge date, the amount and the last 4 digits of your card. We reply within one business day, and we can cancel and refund faster than a bank dispute.
Want to stop future charges now? Cancel at celesse.co/cancellation.