Common reasons
- An extra you added: Soulmate Sketch, Palm Reading and credit packs are separate charges from your subscription.
- Two charges in one calendar month: the 1-month plan renews every 4 weeks, so this happens about once a year.
- Two accounts: buying again with a different email creates a second subscription.
- A trial you activated early: tapping Activate now in a trial starts the regular price today.
- A pending hold: your bank may show a temporary authorisation next to the real charge.
What to do
- Compare the amounts and dates with our purchase emails and your Stripe receipts.
- Email support@celesse.co with each charge date, amount and the last 4 digits of your card.
A true duplicate charge is a billing error. We review and refund billing errors even after the 7-day window.