This usually means you're signed in with a different email from the one you paid with.
Try this
- Sign out (your initials > Sign out).
- Search your inbox for emails from noreply@celesse.co or a Stripe receipt for Celesse. That tells you which email you paid with.
- Sign in with that email and go to celesse.co/cancellation again.
If you see "We couldn't load your subscription just now" You can still tap Confirm cancellation. If it doesn't work, write to us.
Still stuck? Email support@celesse.co with the charge date, the amount and the last 4 digits of your card. We'll find the subscription and cancel it for you.