Once we approve a refund, we send it to your original payment method straight away. After that, your bank decides how fast it shows.
What to expect
- It often appears within a few business days, and can take longer with some banks.
- It may show as a separate credit, not as the original charge disappearing.
- It shows with the same name as the charge: CELESSE.CO/SUPPORT.
Still don't see it?
- Check the account or card you originally paid with.
- Ask your bank if a pending credit is waiting.
- Write to support@celesse.co. We can send you the refund reference so your bank can trace it.