The 7-day window You can ask for a full refund of any charge within 7 days of that charge. This covers trial and introductory charges, renewals and one-time products (Soulmate Sketch, Palm Reading, credit packs).
After 7 days, refunds are at our discretion. We mainly look at billing errors (such as duplicate charges or a wrong amount) and service outages longer than 24 hours.
How it works
- Ask by email at support@celesse.co. There is no refund button in the app.
- Our support team reviews every request and replies within one business day.
- Approved refunds go back to your original payment method.
Refunds and cancellation are separate
- Cancelling stops future charges but doesn't refund past ones.
- A refund doesn't cancel your subscription by itself.
- Want both? Ask for both and we'll do both.
Living in the EU, EEA or UK? You also have a 14-day right of withdrawal from the day you subscribe. Tell us within 14 days by cancelling or by emailing us. For one-time digital products, the withdrawal right ends once we've started creating the item, but the 7-day window still applies.
Full details are in our Subscription Terms at celesse.co/subscription-terms. Nothing here limits your rights under the law where you live.