How do I request a refund?

1. Email support@celesse.co from the address on your account.
2. Use the subject "Refund request".
3. Include:
4. the date and amount of the charge,
5. the last 4 digits of the card,
6. whether you also want to cancel your subscription.

Timing matters: ask within 7 days of the charge. Later requests are reviewed case by case.

What happens next

• We reply within one business day.
• If approved, the money goes back to your original payment method. How long it takes to show depends on your bank.
• Refunding a one-time product removes it from your account.

Also want to stop future charges? Cancel at celesse.co/cancellation, or tell us in the same email and we'll do it.